Terms of Service

Last updated: September 13, 2026

1. Acceptance of Terms

By subscribing to or using Sagnik Telecom Private Limited's Cable TV, Broadband, or IPTV services, you accept and agree to be bound by the terms and provisions of this agreement.

2. Service Subscription

When you subscribe to our services, you agree to:

Provide accurate contact and installation address details
Maintain the confidentiality of your account and login credentials, where applicable
Allow authorized personnel reasonable access for installation, maintenance, and fault resolution
Use the connection in accordance with our fair usage policy

3. Payment Terms

Subscription and service charges must be paid according to the billing cycle agreed upon at the time of connection. Non-payment may result in temporary suspension of Cable TV, Broadband, or IPTV services. Refunds, where applicable, are subject to the terms specified in your service agreement.

4. Equipment

Set-top boxes, modems, routers, and other equipment provided as part of the service remain the property of Sagnik Telecom Private Limited unless purchased outright, and must be returned in good working condition upon termination of service.

5. Customer Conduct

Customers are expected to:

Use the services only for lawful personal or business purposes
Not tamper with, resell, or share the connection without authorization
Treat installation and support staff with respect
Report faults or service issues promptly

6. Service Availability & Termination

We reserve the right to suspend or terminate services for non-payment, misuse, or violation of these terms. Service continuity is subject to network, technical, and local regulatory conditions.

7. Limitation of Liability

Sagnik Telecom Private Limited shall not be liable for indirect, incidental, or consequential damages arising from service interruptions caused by factors beyond our reasonable control, including weather, technical faults, or force majeure events.

8. Changes to Terms

We reserve the right to modify these terms at any time. We will notify customers of any material changes via email or through our website.

9. Contact Information

For questions about these Terms of Service, please contact us at:

Email: telecomsagnik@gmail.com
Phone: +91 93820 06603
Address: Bakhrahat, 24 Parganas (South), Raipur More, Subhas Market, P.S.- Bishnupur, Pin-743377, West Bengal